Ordering - Process and Payment
Shipping and Shipment
terms for Bulk Orders
Catalog and
Customizations
Ordering - Process and Payment
How do
I order
an item?
Simply email us the item code with desired delivery location and we will revert back to you with all the details
(shipment and handling charges, time to deliver).
Does
Kashmir
Handicrafts accept credit cards online?
As of now, this
facility is not available. However you can use PayPal for
payments if mutually agreeable. Paypal payments to be made to Info@kashand.com using your credit card/bank account.
How do
I pay for
my orders?
You can pay by
sending us a cheque at our correspondence address. We also allow
for payment via Online means (paypal, bidpay, western union etc.) on
mutually agreeable terms.
Can I trust
Kashmir Handicrafts with my orders?
Kashmir
Handicrafts is an Government of India approved Exporter and in business
since 1965. Please feel free to order. In case you still
have doubts,
please email us and we will try to address your concerns by providing references.
Do you accept
escrow?
As of now, this
facility can be created on the basis of mutually agreeable terms.
Where
all do you
service orders?
We currently service
orders worldwide.
Shipping and Shipment Terms
Are
the items
custom cleared before shipment?
Yes.
We clear
the items from the customs before shipment. Local applicable
custom duties depending on the item may be payable at the receiver's
end.
Why
are the Shipment Charges not mentioned? What mode (surface/air) do you
use
for shipment?
Since shipment
charges vary from country to country as well as depend on your order
volume, it is not possible to provide standardized shipment rate
alongside the item rates. We will
provide them on the basis of the items you order as well as the mode
desired (ship/surface/air). We are doing this so that we maximise your
satisfaction and make you realise value for money.
I want
to order a few big pieces. What are the terms for a large order
shipment?
We
have special wholesale rates for high value and volume orders. We prefer to ship them by Sea so as to keep shipping costs
down. Ask us and we will be glad to provide more details.
Catalog and Customizations
What
are the sizes of the items on the Catalog? I cant find any details!
The brass statues
have
sizes (inches) and weights (kilograms) mentioned on the top right
corner of each photograph. Typical sizes are also mentioned on
the top
of each category page.
Do you
have a downloadable copy of your Catalog?
Yes! You can download a catalog in Acrobat
format for offline viewing here (right click and choose
save as)
Can I
request
for customizations or changes in the items on display in the catalog?
Yes! Please
feel free to suggest and our trained artisans will be in a position to
create the items as per your requirements!
Customizations and alterations
are possible in brass and marble items and please feel free to inquire
about
the possibilities.
What all can be
customized or altered in the items on display in the catalog?
Marble and Alabaster:
Change in design, creation of larger/smaller sizes, change in inlay
work patterns, creation of an item as per your requirements
Brass: Creation of larger/smaller size items, change in
metal (brass to bronze
and vice versa), creation of antique look.
Is Indian Marble
stain free?
QUALITIES OF
INDIAN MARBLE:-
· It is stain-proof, any kind of drink like
highly acidic Coke, Wine,
Whiskey, Tea and Coffee will not stain it and it will remain functional.
· It is "Washable" with soap and detergent.
cleaning of Marble with
Inlaid stones is no problem.
· White Marble is "Translucent", Green &
Black Marble are "Opaque".
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